Question 1

How much of a deposit is needed to make a reservation?

Accepted Answer

$300 or 10% whichever is greater. This goes towards your balance.

Question 2

What is your cancellation policy?

Accepted Answer

There is a $300 cancellation fee. If you elect to take the travel insurance you may place a claim for the $300.00 through the insurance policy if it is in place if it is a covered cancellation reason.

Once your reservation is paid in full (30 days or less prior to arrival) you will lose your full balance if there is no travel insurance in place. If travel insurance is in place you can place the claim to get the total paid less the price of the insurance you paid back.

If the balance is paid 30 days or more prior to arrival the balance is refunded with a forfeiture of the $300 cancellation fee.

No travel insurance amount is refundable once purchased.

Question 3

I have made my reservation now what?

Accepted Answer

You will receive a confirmation by email requesting your signature on a security deposit form in lieu of a cash security deposit to be completed within 48 hours. If you have booked 30 days or less prior to arrival you will receive the same document to sign. This form must be completed prior to check-in as you check in at the property. If we have your payment, signed contract, and copy of your driver's license you will receive your check-in instructions 48 hours prior to arrival.

Question 4

Why do we need a copy of your DL?

Accepted Answer

We have had fraudulent charges. Guests come to a property and stay then get home and say it was not them. This is for our protection and yours. You will have the opportunity to download our guest app as well to make communication better once you arrive.

Question 5

Can I change my reservation?

Accepted Answer

Yes, you can. There will be a $50 change fee applied and the rates may increase based on the dates that you are changing to.

Question 6

If I have a problem with the property what should I do?

Accepted Answer

Please call our office at 727-290-9520, email us, or submit a request via email or the app. If it is an emergency please follow the phone prompts for emergencies. An emergency consists of lockouts, no AC, plumbing stoppages, no hot water, leaks, electrical hazards, etc.

Question 7

What are my responsibilities on check out:

Accepted Answer

-   Please make sure the garbage is bagged and disposed of properly including recyclables. If there are no bins on the property it must be disposed of.
-   Please dispose of unusable food in the refrigerator or left on the stove. If you choose to donate canned or boxed items to a local food pantry or outreach please call us and we will arrange for pick up or you can drop it off at our local office.
-   Please make sure the dishwasher is loaded and started with dishwasher detergent (not dish soap) on your departure. If you do not have a dishwasher it is your responsibility to wash the dishes. Please DO NOT put dirty dishes in the cabinet!
-   If you have used owner linen, beach towels, or towels that are the owners please make sure they are laundered and put away prior to your departure.
-   Close all doors and windows.
-   Set the AC to 78 degrees when the weather is warm and 60 if the weather is cold and the heat is on.
-   If your unit is on a lock box please leave the 2 sets of keys on the kitchen counter and the lock box key back in the lock box.
-   If your unit has pool tags or more permanent parking permits please ensure all are there and with the keys in visible sight. Lost pool tags are $25.00 and lost keys are $5.00 per set. There is a higher charge if there is an expensive lobby key or mail key on the set.
-   Please make sure the unit is picked up and left in the manner in which you found it. (Sand cleaned up and no garbage left throughout the unit.)

Question 8

Can I bring my pet?

Accepted Answer

You can only bring your pet if it is an approved pet-friendly property. Pet fees do apply.

Question 9

Can I bring a boat, wave runner, or trailer?

Accepted Answer

Sorry, none of our condos will allow a trailer on site. There are storage lots and marinas where you can store marine craft. We do have a couple of houses that may fit a smaller trailer depending on the type.

Frequently Asked Questions

Frequently Asked Questions